LESCO Resolves 1,069 Complaints Daily
LESCO resolves customer complaints daily. Throughout its eight circles, the Lahore Electric Supply Company (LESCO) held public hearings and immediately addressed 1,069 of 1,075 complaints. Under the direction of the Ministry of Power Division. These daily hearings were established to resolve consumer complaints such as overbilling swiftly. “Teams, including SDOs, SEs, and X-Ens. Are ensuring efficient complaint resolution with advance notices provided to the public via media and banners, said Engineer Shahid Haider, CEO of LESCO. Customers have responded well to the effort, and the CEO’s unexpected visits have increased openness and accountability even further. Customers have valued LESCO’s dedication to enhancing customer service.
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Overview of the Initiative
To address consumer concerns, especially those of overbilling and service issues. Lahore Electric Supply Company (LESCO) has instituted daily public hearings (open hatcheries) in its eight circles. With prior notice given through banners and the media, this program, which the Ministry of Power Division oversees, guarantees the prompt resolution of customer complaints.
Operations in the LESCO Region
Activities in the LESCO Area
Sub-divisional officers (SDOs) and their teams handle complaints at the subdivision level during LESCO’s daily public hearings in each of the eight circles. To guarantee openness and timely settlement, senior officials, such as Executive Engineers (X-Ens) and Superintending Engineers (SEs), regularly monitor and look into problems.
Supervision and Leadership
To maintain accountability and openness, LESCO CEO Engineer Shahid Haider actively manages the project and makes unexpected appearances at public hearings. His direction reaffirms the business’s dedication to rapidly addressing client grievances and raising service standards.
Important Achievements
During daily public hearings, LESCO addressed 1,069 of the 1,075 complaints it received, proving its dedication to providing effective service.
Received and Addressed Complaints
The daily public hearings garnered 1,075 complaints in all.
1,069 of these concerns were immediately addressed, demonstrating LESCO’s effectiveness in addressing customer problems.
Types of Complaints
Technical malfunctions, overcharging, and other service-related concerns were among the many types of complaints.
To reduce customer discomfort, LESCO made sure that all concerns were handled right away.
Immediate Redressal
LESCO’s dedication to providing prompt and efficient solutions during the hearings is demonstrated by the high resolution rate.
It emphasizes how crucial it is to have teams prepared to handle problems on the spot.
Transparent Procedure
Senior officials, including Executive Engineers (X-Ens) and Superintending Engineers (SEs), directly oversaw the resolution process throughout the hearings, which were held transparently.
Positive Public Reaction
Customers have responded favourably to the effort and commended LESCO for its commitment to enhancing service quality and swiftly resolving problems.
Conclusion:
LESCO resolves customer complaints daily. The finish of LESCO (Lahore Electric Stockpile Organization) settling 1,069 protests every day demonstrates a positive pattern in client care and functional effectiveness. This accomplishment recommends that LESCO is effectively tending to purchaser issues, which is fundamental for keeping up with consumer loyalty and trust. The day-to-day goal of such a high volume of protests mirrors the organization’s. endeavours to further develop its reaction time, upgrade administration quality, and lessen the overabundance of irritating issues. Additionally, this statistic could highlight improvements in their internal systems and resource allocation to handle consumer concerns more effectively.
FAQ’s
What’s the significance here when 1,069 objections are settled by LESCO each day?
The way that LESCO (Lahore Electric Stockpile Organization) settled 1,069 grievances consistently shows that the business is forcefully settling client worries about the power supply, including charging debates, blackouts, and other assistance-related hardships.
How does LESCO manage so many grievances every day?
To effectively address and resolve complaints, LESCO probably combines digital channels, customer support teams, and a formal complaint management system. They might have internet portals, smartphone apps, and contact centres where clients can report problems.
Why is it crucial for LESCO to address complaints?
Maintaining customer happiness, lowering the number of outstanding issues, and raising the general level of service quality all depend on quickly resolving complaints. It guarantees a more seamless operation of the power supply and aids LESCO in gaining the trust of customers.
